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Frequently Asked Questions

Frequently Asked Questions

For Buyers

Can I order without an account?

You can browse and view products without an account, but ordering requires an active account to process payment and deliver to your address.

How long does delivery take?

It depends on the chosen producer. You can see the estimated delivery time on each product before ordering.

Can I cancel an order?

Orders can be cancelled within 1 hour of placement, before the producer confirms preparation. Contact our team immediately.

What if the product does not match the description?

Contact us within 24 hours of receipt at [email protected] with photos and a description of the issue. We guarantee a refund or replacement.

For Sellers

How much does selling on iPiata cost?

There are no fixed monthly fees. We charge a transparent commission per completed transaction, communicated at registration.